He is responsible for the infrastructure needs required to support an ERP system’s database, applications, and user connections. Raul plans and implements major modifications to support customer infrastructures and manages network security by employing high-tech security measures that safeguard company information. From system installations to the evaluation of new technologies, he recommends best-fit solutions to meet the software and hardware needs of businesses; he is also responsible for ensuring that customers understand the importance of adequate back-up and recovery.
Along with his customer support responsibilities, Raul oversees the Southeast Computer Solutions IT department, internal servers, applications, and telephony system. He is frequently called upon to not only recommend solutions to an IT department, but also to implement the solutions.
Raul attended Florida International University and received his degree in English. He holds many certifications, including Sage Enterprise Management Technical Consultant, SQL Fundamental Partner, Microsoft Certified MCP, MCP+I, MCS, and an SQL Server Certification.